Privacy & Policy
The website https://1MONEY.in/ and the Android mobile app and IOS mobile app (collectively referred to as “Website”, ‘‘Android App’’ and ‘‘IOS App’’) is owned and operated by RUR EBANQ SOUHARDA COOPERATIVE LIMITED herein termed as(“RUR EBANQ®”), a Co-operative registered under the Karnataka Souharda Sahakari Act, 1997, having its office at #44, 1st floor, 9th main, 60 feet road, Thimmaiah road, Rajajinagar, Bengaluru : 560010, Karnataka - India, and being represented and Identified publicly by their trade mark in the name and style ‘‘1MONEY™™’’
2. Collection of Information
a. Traffic Data. RUR tracks certain information about the user when he/she visits the Website/Application. The information that is tracked includes information such as: (a) IP addresses; (b) domain servers; (c) types of computers system accessing the Website/Applications; (d) types of web browsers used to access the Website/Applications; (e) referring source which may have sent you to the Website’s URL/Application links; and (e) other information associated with the interaction of your browser and the Website/Application.
b. Personal Information. In order for you to use certain features of the Website/Application, such as creating a deposit (savings / current) on the Website/Application for registering your proof documents, you would be required to register with 1MONEY™, which requires you to provide certain personal information such as your e-mail address, phone number, name, date of birth etc., and certain sensitive personal data or information such as passwords, credit card details, debit card details, bank account information, Aadhaar card details, voter ID details, PAN card, passport etc.
c. Transactional Data. All transactional data, such as products purchased, stores visited, orders cancelled, number of visits, etc., is collected and used to ensure a better service.
e. Web Analytics. 1MONEY™ may use third party web analytics services to track and analyze your interaction with the Website, such as mouse clicks, mouse movements, scrolling activity as well as any text that you choose to type into the Website/Application. 1MONEY™ uses this information to enhance your experience.
f. Aadhaar Data. We may collect and store for as long as you are a member of RUR, your Aadhaar information including your Aadhaar number, SMS OTP, your demographic information and so on.
2.4 The user has an option not to provide the aforesaid User Information if he/she wishes not to avail the specific service on the Website, for which the User Information is required.
2.5 Further, 1MONEY™ will collect the User Information from the user at the time of creation of a deposit (savings / current) or while transacting at a merchant store or while posting comments (in form of texts, images, videos, audios etc.), uploading contents or participating in any offers or contests or availing special gifts or communicating with customer support by phone, email or otherwise.
3 Use of Customers Information
3.1 1MONEY™ will use your contact information primarily to contact you when necessary, including to inform you of your transactions status, offer alerts, feedback surveys or at any other instance as RUR may deem fit. 1MONEY™ may also use your demographic data, your traffic data, to customize and tailor your experience on the Website/Application. You agree that 1MONEY™ may use your Personal Information (as defined under the Information Technology Act and the rules made there under) or Sensitive Personal Data or Information (as defined under the Information Technology Act and the rules made there under) in such manner as may be required to serve you better or as 1MONEY™ deems fit.
3.2 1MONEY™ will share the User Information with its affiliates or group entities for marketing, support or such other services as 1MONEY™ deems fit.
4. Confidentiality and Security
a. Comply with a court order or other legal process;
b. Comply with any applicable laws;
c. Protect the rights, property or safety of RUR or another party;
e. Respond to claims that any posting or other content violates the rights of third parties.
4.3 1MONEY™ will take reasonable steps to ensure that the User Information is accurate, complete, up-to- date and stored in a secure environment protected against unauthorized access. 1MONEY™ has in place 256 bit SSL and is making best efforts to use the latest and most secure technology for protecting your User Information. Please note, no method of transmission over the Internet or method of electronic storage is 100% secure. In case of any concerns with the confidentiality and security of your User Information please contact our customer support at ‘‘customercare@1MONEY.in’’. For reasons outside of our control, security risks may still arise and 1MONEY™ hereby disclaims any responsibility for damages arising out of such a security breach or failure.
4.4 1MONEY™ will retain your User Information for as long as your deposit (savings /current) is active or as needed to provide you services and as required under and in accordance with applicable data retention laws.
5. Applicable Laws
6.2 Sharing of Information. No officer or employee of RUR or 1MONEY™ will, at any time, request a user to share his/her personal information or sensitive personal data or information through social media platforms or emails or telephone or any other mode of communication. You are requested to not disclose your 1MONEY™ deposit details with any person. 1MONEY™ will not be liable for any loss/damage suffered by you due to mis-appropriation of your deposit resulting from you sharing your 1MONEY™ deposit details. You would be solely responsible and liable for such losses/damages.
a. report such transaction to the concerned law enforcement agencies;
b. de-activate or terminate your 1MONEY™ deposit forthwith;
c. withhold any funds held in your 1MONEY™ deposit; and/or
d. restrict you from registering a 1MONEY™ deposit on the Website/Application.
6.4 Suspicious Transaction. If we have reasonable apprehension that you may be misusing our Services for any unlawful activities such as illegal gambling operations, financing terrorism, or other criminal activities, or if there are unaccounted for amounts retained in your deposit (savings / current), or if the your deposit has been used for inordinately large transactions or transactions with an unclear or indeterminate purpose, you hereby grant us the right to report any transactions which we deem suspicious, as determined solely by 1MONEY™ acting in its sole discretion.
7. Grievance Officer
7.1 The name and contact details of the grievance officer appointed by 1MONEY™ as per the Information Technology Act, 2000 and the rules made there under is as follows:
Mr. Murali: murali@1MONEY.in
For Technical Support :techsupport@1MONEY.in
For Service Support :service@1MONEY.in
Time: Monday – Friday, 10:00 am to 6:00 pm